Security Policy

How long will it take for my order to arrive?

Most retail and dropship orders ship orders out within 3 business days. Depending on the shipping method you selected, and your destination address, orders can take 3-7 business days to reach you after shipment from our workshop.

Stock and Inventory

Please note that soap is made in batches and takes about six weeks to cure and reach the proper pH level to be sold. If something is marked sold out it will be back as soon as it finishes curing. If you order more than what we have on hand due to an inventory mishap we'll let you know by email. This is rare but happens once in a while if someone buys a large number of soaps in person or on another platform or marketplace we sell on that isn't connected to our inventory on our website. Again, we'll contact you to let you know of any delays.

All other products are made at the time of order for the freshest product that hasn't been sitting on a shelf collecting dust for weeks or months. Because of this, occasionally it may take a few extra business days to complete an order if it is particularly large or we are experiencing higher than normal order volume. Again, we will contact you in a case like this.

I'm hosting an event, can you help me with a large order?

Yes, if you are hosting an event where you want to give our soaps or other products out as favors or gifts we can do this. Please contact us for details and we'll be lad to discuss options, time frames and volume discounts. We can also offer special labeling for such events. We require prepayment and at least six weeks to fulfill event orders if we have to make soaps to fulfill it.

How can I check the status, make modifications or cancel my order?

You'll receive a confirmation email with a tracking link once your order has been shipped out.

We do our best to ship orders out within 3 business days, which means we might not catch yours in time to modify or cancel it. If you'd like to modify or cancel an order, please contact us ASAP and we'll do our best.

Shipping Rates

Our shipping rates are based on weight and we try to use the lowest possible price we can for all of our shipping. Retail and dropship orders ship via USPS. Large wholesale orders may ship via UPS.

I'm local to you, can I pick up in person?

Yes, you can pick up in person - choose local pick up when you place your order. We will email you when your order is ready and what time pick up is available in the workshop.

Do you offer any discounts?

Retail customers please ask about our military discount and loyalty discount. If you've ordered in the past you will have gotten a coupon in your order for your next one. We do not offer discounts to wholesale, private label or dropship customers. If you are a retail customer needing to make a large purchase for an event as noted above, please contact us for volume discounts based on your needs etc.

Why don't you offer free shipping?

Local pick up is free but all other is charged using USPS shipping rates. The thing with free shipping is it isn't really free. If you buy from another retailer who offers it, you can be certain you *are* paying for shipping. Usually a flat fee they add to the price of every product. Instead we offer exact weight based shipping rates so you pay *exactly* what it costs to ship your item and since we offer discounts you are truly in some cases getting free shipping in the end.

What's the return/refund policy?

Our products were manufactured with you in mind and we’re confident that you’ll love them, but if you’re unhappy for any reason, please reach out to us within 30 days of your purchase and we'll assist with processing the return, replacement and/or refund.

International orders are USPS based on weight of package calculated at time of shipping.

Wholesale orders may take extra time to ship depending on the size of the order and stock levels at the time of order. Note: Cold Process Soap can take up to 6 weeks to cure.

Buck Ridge Soap Company needs to gather and use certain information about individuals. These can include customers, suppliers, business contacts, employees and other people the organization has a relationship with or may need to contact.

This policy describes how this personal data must be collected, handled and stored to meet the company’s data protection standards — and to comply with the law.

Why this policy exists

This data protection policy ensures Buck Ridge Soap Company:
• Complies with data protection law and follow good practice
• Protects the rights of staff, customers and partners
• Is open about how it stores and processes individuals’ data
• Protects itself from the risks of a data breach

Data protection law

The Data Protection Act 1998 describes how organizations — including Buck Ridge Soap Company must collect, handle and store personal information.

These rules apply regardless of whether data is stored electronically, on paper or on other materials.

To comply with the law, personal information must be collected and used fairly, stored safely and not disclosed unlawfully.

The Data Protection Act is underpinned by eight important principles.

These say that personal data must:
1. Be processed fairly and lawfully
2. Be obtained only for specific, lawful purposes
3. Be adequate, relevant and not excessive
4. Be accurate and kept up to date
5. Not be held for any longer than necessary
6. Processed in accordance with the rights of data subjects
7. Be protected in appropriate ways
8. Not be transferred outside the European Economic Area (EEA), unless that country or territory also ensures an adequate level of protection

Policy Scope

This policy applies to:
• The head office of Buck Ridge Soap Company
• All branches of Buck Ridge Soap Company
• All staff and volunteers of Buck Ridge Soap Company
• All contractors, suppliers and other people working on behalf of [company name]
It applies to all data that the company holds relating to identifiable individuals, even if that information technically falls outside of the Data Protection Act 1998. This can include:
• Names of individuals
• Postal addresses
• Email addresses
• Telephone numbers
• …plus any other information relating to individuals

Data protection risks
This policy helps to protect Buck Ridge Soap Company from some very real data security risks, including:
• Breaches of confidentiality. For instance, information being given out inappropriately.
• Failing to offer choice. For instance, all individuals should be free to choose how the company uses data relating to them.
• Reputational damage. For instance, the company could suffer if hackers successfully gained access to sensitive data.
Everyone who works for or with Buck Ridge Soap Company has some responsibility for ensuring data is collected, stored and handled appropriately.

However, these people have key areas of responsibility:
• The owner of Buck Ridge Soap Company, is responsible for:
o Reviewing all data protection procedures and related policies, in line with an agreed schedule.
o Arranging data protection training and advice for the people covered by this policy.
o Handling data protection questions from staff and anyone else covered by this policy.
o Dealing with requests from individuals to see the data Buck Ridge Soap Company holds about them (also called ‘subject access requests’).
o Checking and approving any contracts or agreements with third parties that may handle the company’s sensitive data.
• The owner of Buck Ridge Soap Company, is responsible for:
o Ensuring all systems, services and equipment used for storing data meet acceptable security standards.
o Performing regular checks and scans to ensure security hardware and software is functioning properly.
o Evaluating any third-party services the company is considering using to store or process data. For instance, cloud computing services.
• The owner of Buck Ridge Soap Company, is responsible for:
o Approving any data protection statements attached to communications such as emails and letters.
o Addressing any data protection queries from journalists or media outlets like newspapers.
o Where necessary, working with other staff to ensure marketing initiatives abide by data protection principles.

General staff guidelines
• The only people able to access data covered by this policy should be those who need it for their work.
• Data should not be shared informally. When access to confidential information is required, employees can request it from their line managers.
• Buck Ridge Soap Company will provide training to all employees to help them understand their responsibilities when handling data.
• Employees should keep all data secure, by taking sensible precautions and following the guidelines below.
• In particular, strong passwords must be used and they should never be shared.
• Personal data should not be disclosed to unauthorized people, either within the company or externally.
• Data should be regularly reviewed and updated if it is found to be out of date. If no longer required, it should be deleted and disposed of.
• Employees should request help from their line manager or the data protection officer if they are unsure about any aspect of data protection.

Data storage
These rules describe how and where data should be safely stored. Questions about storing data safely can be directed to the IT manager or data controller.
When data is stored on paper, it should be kept in a secure place where unauthorized people cannot see it.
These guidelines also apply to data that is usually stored electronically but has been printed out for some reason:
• When not required, the paper or files should be kept in a locked drawer or filing cabinet.
• Employees should make sure paper and printouts are not left where unauthorized people could see them, like on a printer.
• Data printouts should be shredded and disposed of securely when no longer required.

When data is stored electronically, it must be protected from unauthorized access, accidental deletion and malicious hacking attempts:

• Data should be protected by strong passwords that are changed regularly and never shared between employees.
• If data is stored on removable media (like a CD or DVD), these should be kept locked away securely when not being used.
• Data should only be stored on designated drives and servers, and should only be uploaded to an approved cloud computing services.
• Servers containing personal data should be sited in a secure location, away from general office space.
• Data should be backed up frequently. Those backups should be tested regularly, in line with the company’s standard backup procedures.
• Data should never be saved directly to laptops or other mobile devices like tablets or smart phones.
• All servers and computers containing data should be protected by approved security software and a firewall.

Data use
Personal data is of no value to [company name] unless the business can make use of it. However, it is when personal data is accessed and used that it can be at the greatest risk of loss, corruption or theft:
• When working with personal data, employees should ensure the screens of their computers are always locked when left unattended.
• Personal data should not be shared informally. In particular, it should never be sent by email, as this form of communication is not secure.
• Data must be encrypted before being transferred electronically. The IT manager can explain how to send data to authorised external contacts.
• Personal data should never be transferred outside of the European Economic Area.
• Employees should not save copies of personal data to their own computers. Always access and update the central copy of any data.

Data accuracy
The law requires Buck Ridge Soap Company to take reasonable steps to ensure data is kept accurate and up to date.

The more important it is that the personal data is accurate, the greater the effort Buck Ridge Soap Company should put into ensuring its accuracy.
It is the responsibility of all employees who work with data to take reasonable steps to ensure it is kept as accurate and up to date as possible.
• Data will be held in as few places as necessary. Staff should not create any unnecessary additional data sets.
• Staff should take every opportunity to ensure data is updated. For instance, by confirming a customer’s details when they call.
• Buck Ridge Soap Company will make it easy for data subjects to update the information Buck Ridge Soap Company holds about them. For instance, via the company website.
• Data should be updated as inaccuracies are discovered. For instance, if a customer can no longer be reached on their stored telephone number, it should be removed from the database.
• It is the owner’s responsibility to ensure marketing databases are checked against industry suppression files every six months.

Subject access requests
All individuals who are the subject of personal data held by Buck Ridge Soap Company are entitled to:
• Ask what information the company holds about them and why.
• Ask how to gain access to it.
• Be informed how to keep it up to date.
• Be informed how the company is meeting its data protection obligations.
If an individual contacts the company requesting this information, this is called a subject access request.
Subject access requests from individuals should be made by email to The data controller can supply a standard request form, although individuals do not have to use this.
Individuals will be charged £10 per subject access request. The data controller will aim to provide the relevant data within 14 days.
The data controller will always verify the identity of anyone making a subject access request before handing over any information.

Providing information
Buck Ridge Soap Company aims to ensure that individuals are aware that their data is being processed, and that they understand:
• How the data is being used
• How to exercise their rights
To these ends, the company has a privacy statement, setting out how data relating to individuals is used by the company.

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Each team that handles personal data must ensure that it is handled and processed in line with this policy and data protection principles.